Booking conditions

The data controller is Utronia, S.L.:

Bookings made by our users through our website ("Website") are governed by the terms ("Terms") described below. The booking of services ("Service") through www.home2book.com implies the full and unreserved acceptance by the user of the following conditions. The Terms do not cover the booking of our services by third parties outside the Website.

Please read these Terms carefully before making a booking on our Website. If you do not agree to these Terms, you will not be able to do so.

1. Possibility of modifying these conditions and the commercial offer

Utronia, S.L may modify at any time the conditions or offers published on its website (prices, products, promotions, and other commercial and service conditions). But the modifications will not affect in any case the reservations already made previously by our users.

2. Use of our website 

By using this website and making a booking through this website, you agree to:

• Use this website only to make legally valid bookings.
• Do not make any false or fraudulent reservations. If it could reasonably be considered that a reservation of this nature has been made, we shall be entitled to cancel it and inform the relevant authorities.
• Provide the data requested in the reservation in a timely and reliable manner.
• Provide us with your e-mail address, postal address or any other information that may be necessary to process the reservation. You also agree that, in accordance with the provisions of our Privacy Policy, we may contact you whenever necessary or to be able to respond to any requests you make to us.
• By making a booking through our website you represent that you are over 18 years of age or the age required in your country of origin and that you have the legal capacity to enter into contracts.

3. How can I book on the website? 

The reservation of our accommodations by the user is made and perfected through the following of the reservation procedure described in this section. By booking our services, you agree that communications with Utronia, S.L will be mainly by electronic means.
To proceed with making a reservation on our website you just have to follow the following steps:

1. In order to make the reservation, the user must select the accommodation and indicate the discount coupon if available.
2. The next step is to fill out a form with the personal data of the user who makes the reservation, including credit card details.
3. To close the booking with Utronia, S.Lyou must accept the booking conditions, the legal notice, the privacy policy and our cookies policy.
4. The booking will be completed as soon as the user receives their confirmation, which will reflect in detail the conditions of the booking made by the user. This confirmation must be delivered/shown at the establishment.

4. Price of services

The price indicated at all times next to our services includes added taxes. If there is a typographical error in any of the prices shown and if any user has made a purchase decision based on said error, we will notify them of this incident immediately and the user will have the right to cancel their reservation at no cost to them.

5. Payment and Accepted Payment Methods 

At the time of booking, the user must provide their credit card details (VISA MasterCard) that will serve as payment. Your purchase will be fully formalized upon receipt of the confirmation.

6. Technical means to correct errors 

In any case, you may correct errors related to the personal data provided during the booking process by contacting our e-mail info@home2book.com as well as by 669794457 during customer service hours.
This website shows confirmation windows in various sections of the booking process that do not allow you to proceed with the booking process if the necessary data has not been entered or has not been validated correctly. Unfortunately, we cannot guarantee a booking where all the necessary data has not been provided. Fields marked with an asterisk (*) or required are mandatory.
If you detect an error in your booking after the completion of the process, you must immediately contact our customer service at 669794457 or by email info@home2book.com so that we can try to rectify the error as far as possible.

7. Changes and cancellations 

In the event that the user requests to change or cancel a reservation made on our website, they must comply with the specific conditions indicated in the same reservation.
When making a reservation, you accept the cancellation conditions and the penalty for 'no show' (if you do not show up).
There are certain offers or promotions that are subject to special conditions that do not allow change or cancellation or entail a penalty in both cases.
Please refer to your booking details for specific booking conditions.
Please note that bookings where a deposit payment is required may be cancelled in the event that unpaid amounts are not paid and the specific conditions of such booking will apply.
If in doubt, please contact us at the 669794457 or by email info@home2book.com indicating the reservation number or the person who owns it with their DNI, NIE or Passport.

8. Supplements and additional services

In the event that they need to complete their booking with an additional service that does not initially appear in the offer, they must indicate this in the corresponding section for this purpose which is indicated as 'Observations'.
If the requested service involves a cost, you will be informed of it to include it in your reservation. In case it is a free service, we will include it directly.
If the requested service is not finally included in the reservation, it will not imply the cancellation of the same and the cancellation policy that will govern will be the specific one for the reservation you have made.
In case you require an additional service for your reservation (e.g.: extra bed, cot, adapted bathroom...) we recommend that you check the availability of the same before making a reservation that does not allow cancellations. In order to check the availability of this service, in the event that it is not directly referenced on the website, we recommend that you contact us at the 669794457 or by email info@home2book.com.

9. Quality commitment to our users 

The client must bear in mind that at Utronia, S.L we offer them human capital, which is willing to help them in a personalized way. Our goal is to satisfy our customers with our products and to obtain the highest quality standards. You can contact us via e-mail info@home2book.com

10. Data protection policy 

You can consult our data protection policy at the following link "privacy policy"

11. Online Dispute Resolution Platform 

In compliance with the obligation to inform consumers established in Article 14 of Regulation (EU) 524/2013 on Online Dispute Resolution in Consumer Matters Utronia, S.L informs you that the European Commission provides an online dispute resolution platform that is available at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES and where you can place your complaints to try to resolve the dispute. reach an out-of-court solution, if you reside in the EU.

12. Applicable law and competent courts 

Contracts for the purchase of products through our Website and any disputes or claims arising therefrom or referring to their subject matter or conclusion (including non-contractual litigation or claims) shall be governed by Spanish law.
The user waives his or her jurisdiction and expressly submits to the jurisdiction of the courts of Santa Cruz de Tenerife, in the event that the user is a final consumer, this paragraph does not apply.