Privacy policy

OUR PRIVACY POLICY AT A GLANCE

Who are we? We are Utronia S.L. and we process your data as the Data Controller. That means we take charge of how we use and protect your personal data.

What do we use your data for? We use the data you have provided online or through any other means to respond to your queries and suggestions, provide you with the services or products requested, register you as a user if you are an owner, send you the personalized communications to which you have subscribed, as well as process your reservation.

Why do we have them? We are entitled to process your data for different reasons. By filling out a form or sending an email in which you ask us a query or suggestion, we have a legitimate interest in responding to it. When you register on our website if you are an owner or make a reservation we must execute the contract you accept with us, just as we have the legal obligation to issue an invoice in which your data is collected, when the reservation is made. We are also entitled to your consent when you give us permission to send you personalised offers.
Who do we share your data with? We will only share the data with those collaborating companies to respond to the requests received and provide our services or provide you with the products, banks and bodies obliged by law. Under no circumstances do we sell your data to third parties.

What rights do you have? You have the right to access, rectify or delete your personal data. You also have the right to object to our use of data that you have previously authorised us to use, to carry it and not to be subject to automated individualised decisions. In the processing of your personal data, we apply the following principles to ensure the greatest protection for you:

• Principle of lawfulness, fairness and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes that we will inform you in advance with absolute transparency.
• Principle of data minimisation: We will only request data that is strictly necessary in relation to the purposes for which we require it. The minimum possible.
• Principle of limitation of the retention period: the data will be kept for no longer than necessary for the purposes of the processing, depending on the purpose, we will inform you of the corresponding retention period, in the case of subscriptions, we will periodically review our lists and delete those records that are inactive for a considerable time.
• Principle of integrity and confidentiality: Your data will be processed in such a way as to ensure adequate security of personal data and guarantee confidentiality. You should know that we take all necessary precautions to prevent unauthorized access or improper use of our users' data by third parties.

In this privacy policy you will find more detailed information about the use we make of the personal data of our customers, suppliers and users, and in general of all the people who maintain contact with us, regardless of the means they have used to communicate (online form, by telephone or by email, in person).
We like to be transparent about what we do with your personal data, to understand the implications of the uses we make, or the rights you have in relation to your data. For this reason, we keep our Privacy Policy, Legal Notice and Cookies Policy updated, information that you can consult on this website.
In case you have any questions or want to learn more about the privacy policy, you can continue reading the document.
Utronia S.L., undertakes to comply with the legislation in force at all times regarding the processing of personal data. Through the following privacy policy, Utronia, S.L., in accordance with the requirements set forth in the GDPR and the LOPDGDD, informs users and the persons of whom it processes data of:

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The data controller is Utronia, S.L.:

Utronia, S.L. informs the user that the data provided to us through browsing our website, the different data collection forms or sending emails, will be processed by Utronia, S.L. and that said processing is included in the Register of Processing Activities managed by Utronia, S.L. in accordance with the provisions of the GDPR.

2. WHAT IS YOUR PERSONAL DATA USED FOR?

In www.home2book.com, we process data both of the users of our website and of third parties who maintain relations with us. In order to make it easier for you to know how we process your data, we have differentiated the purpose for which we use the data, the types of data and the basis of legitimacy depending on the category of people from whom we process data. Below, we classify the people from whom we process data according to the type of relationship they have with Utronia S.L.

2.1. Web UsersWhat data do we collect from our website users?

1. Data of users who fill in any of the available forms: The personal data that Utronia S.L. requests includes:
   • Identification data: name and surname, telephone number, email address, town and province.
   • Data relating to the application
2. b) Data of users who want to receive information, commercial communications and Information:
   • Identification data: name and surname, telephone number, email address, location and province.
3. Data of the owners who register on our platform:
   • Identification data: Name and surname, postal and email address, telephone number, billing address.
4. Data of users who browse our website: Data provided by cookies and by Google Analytics.
   For what purposes will we process your personal data? When you agree to our privacy policy, you authorize us to use your personal data
   Supplied for the following treatments:
   • To send you the information and provide you with the service you request through the various forms available on our website.
   • To send you commercial communications about offers, activities and promotions of Utronia S.L. and the sector that may be of interest to you by conventional or electronic means when you have checked the box that you wish to receive information about.

How do we get your data?

We obtain your data through:

• The form that the web user completes for the purpose set out therein. The form is subject to acceptance of this privacy policy by means of the box indicated.
• We obtain browsing data from the different cookies that the user accepts when accessing www.home2book.com for the first time.

What is the legitimacy for the processing of your data?

The express consent of the user (article 6.1.a. GDPR) expressed by filling in the different forms, checking the box for the receipt of commercial communications/information on the offers, activities and promotions of Utronia S.L. and the sector that may be of interest to them is what legitimises the processing by HOME2BOOK VACATION RENTALS, SL.. The user may revoke the consent given at any time, although if the consent is revoked, it does not affect the data processing carried out prior to the revocation of the consent.
The legitimate interest in the creation of browsing profiles and the detection of preferences through the installation of cookies.
The execution of a contract or the adoption of pre-contractual measures when the client makes a request through the different forms available to the user on our website or requests information about the services provided by Utronia S.L..

2.2. SuppliersWhat data do we collect from our suppliers?

Identification data of the supplier: The personal data that Utronia S.L. requests includes:

• Identification data: name and surname, telephone number, postal and email address
• Employment and professional data Activities and business

How do we get your data?

We obtain your data through:

• The signing of the contract that binds us, the acceptance of the quote presented, the receipt of invoices from the supplier and the signing of the Data Processor contract if applicable for the service provided.

For what purposes will we process your personal data?

To manage the information relating to the data of our companies that provide goods and services, as well as their representatives.
Maintenance of the contractual relationship with our suppliers.
Management of payments and collections related to the contracts that bind us.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract to send the information and carry out the proper management of the service provided, which will not be possible otherwise.
In the legitimate interest for the management of data relating to the representatives of the suppliers of Utronia S.L.

2.3. Customers

What data do we collect from our customers?

1. Data of the clients who fill in any of the forms available in www.home2book.com as well as in the physical establishment of Utronia S.L.
   • Identification data: name and surname, telephone number, email address, town and province.
   • Data relating to the application
2. Data of the owners who register on our platform:
   • Identification data: Name and surname, postal and email address, telephone number, billing address.
3. Data of our customers obtained through our contracts and quotes d) Data of customers who make an online reservation:
   • Identification data: Title, name, surname, email address, telephone number, billing address, country, ID card.
   • Transaction data: Products, services provided and means of payment, invoice or purchase receipt.
     
     

How do we get your data?

If you are an online customer, we obtain your data through:

• The form completed by the user for information and/or budget requests, or reservations. The form is subject to acceptance of this privacy policy by means of the box indicated. 
• We obtain browsing data from the different cookies that the customer accepts when accessing www.home2book.com for the first time

If you are a face-to-face customer, we obtain your data through:

• The customer registration form.
• Acceptance of the budget presented.
• The signed contract.

For what purposes will we process your personal data?

• Generate and manage the documentation associated with your requests and reservations.
• To provide you with information about the offers, products and services related to your booking.
• Process your reservation online through our platform.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract to send the information and carry out the proper management of the service provided, which will not be possible otherwise.
In the user's consent to send commercial communications about the offers, activities and promotions of Utronia S.L. and the sector that may be of interest to them. The user may revoke the consent given at any time.
In the legitimate interest for sending information on exclusive promotions, latest news and personalised information adapted to the profile of the interested party and for sending satisfaction surveys on the products or services purchased.

2.4. Social Media Contacts What data do we collect?

Identification data on the Social Network: Utronia S.L. will not ask you for data beyond those you have included in your user profile.

For what purposes will we process your personal data?

To answer and manage your queries, requests or requests.
Engage with you while you are part of our community of supporters.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract that binds you to the corresponding social network and in accordance with its privacy policies:
Facebookhttp://www.facebook.com/policy.php?ref=pf
Instagramhttps://help.instagram.com/155833707900388
www.home2book.com will endeavour at all times to establish appropriate mechanisms to obtain the User's consent for the installation of cookies that require it. When a user accesses our website, a pop-up appears informing them of the existence of cookies and that if they continue browsing our page they give their consent for the installation of cookies. Acceptance of the installation of cookies entails acceptance of the retention of the IP address in the www.home2book.com records, together with the date of acceptance, for a period of one year, in order to demonstrate the consent given. You can obtain more information in our "Cookie Policy".

3. HOW LONG DO WE KEEP YOUR DATA?

3.1. Web Users

Data that is processed on the basis of the web user's consent will be kept for as long as it is relevant to the purpose for which it was collected and the consent is not revoked.
For data that are processed on the basis of legitimate interest, the storage time will be the one linked to the one that motivated the collection of the data, always ensuring the appropriate guarantees and respect for the rights and freedoms of the interested parties.
For data that are processed on the basis of the execution of a contract or the adoption of pre-contractual measures, the storage period will be the one in which the contractual relationship remains in force, as well as the subsequent time that they must be kept by legal obligation.
The IP address obtained through cookies will have a storage period of one year, in order to demonstrate the user's consent.
Regarding the retention period of cookies, you can obtain more information on our website in the "Cookies Policy" section.

3.2. Suppliers

For data that are processed on the basis of legitimate interest, the storage time will be the one linked to the one that motivated the collection of the data, always ensuring the appropriate guarantees and respect for the rights and freedoms of the interested parties.
Those data that are processed on the basis of a contract, as well as if part of the processing is legitimized by a legal obligation, the data will be kept for the time that the contractual relationship is in force. The time of storage of the data once this has ended, or in the event that the processing is linked to a legal obligation, will be that which is legally foreseen, and the processing of the data by the interested party may not be revoked, except in the provisions of blocking of the same provided for by law.

3.3. Customers

Data that is processed on the basis of the customer's consent will be kept for as long as it is relevant to the purpose for which it was collected and the consent is not revoked.
For data that are processed on the basis of legitimate interest, the storage time will be the one linked to the one that motivated the collection of the data, always ensuring the appropriate guarantees and respect for the rights and freedoms of the interested parties.
Those data that are processed on the basis of a contract, as well as if part of the processing is legitimized by a legal obligation, the data will be kept for the time that the contractual relationship is in force. The time of storage of the data once this has ended, in the event that the processing is linked to a legal obligation, will be the one that is foreseen, and the processing of the data by the interested party may not be revoked except in the provisions of blocking of the same provided for by law.

3.4. Social Media Contacts

The processed data of the contacts of Social Networks will be kept for as long as the user and Utronia S.L. maintain a link on the social network. As we do not depend directly on Utronia S.L. the processing of the data, we can only consult or cancel your data in a restricted way. We will process your data for as long as the user of the social network is linked to Utronia S.L. as 'friends', 'like', 'follow' or similar buttons.
In order to proceed with the rectification of your data, restriction of the information or those publications that you share, it will not be Utronia S.L. that will be responsible for making these rectifications, but must be carried out by the user of the Social Network himself through the configuration of his profile in accordance with the privacy policy of the Social Network itself.
Regardless of the legitimacy that protected the collection of the data, it may be processed for scientific, historical or statistical research purposes, always implementing the appropriate guarantees and respecting the rights and freedoms of the interested parties.

4. ADDITIONAL INFORMATION ON DATA PROCESSING

The only persons over 14 years of age can provide data through our website and email. If you are a minor
At this age you must have the consent of your parents or legal guardians.
The User guarantees the authenticity and timeliness of all the data that he/she communicates to Utronia S.L. and declares that he/she is over 14 years of age, and will be solely responsible for any false or inaccurate statements made.
In the case of making a reservation for a service or online purchase, the interested party must be over 18 years of age, the age legally established in the Civil Code to acquire the age of majority and capacity to act.
The personal data processed by Utronia S.L. may be mandatory or voluntary. Through the web forms, you will not be asked for data of special categories to guarantee your privacy. In the event that a service requires pick-up

Data of special categories will be requested in another way. The data that will be requested in the forms are:

1. Identification data: name and surname, telephone number, email address, town and province.
2. Data relating to the application.
3. Data of users who wish to receive information, commercial communications and information.
4. Data of the owners who register on our platform.

Voluntary information is information that the user is not obliged to provide in order to contact us.
The fields marked with an asterisk (*) or with the word (required) on our forms are mandatory, refusal to provide them will make it impossible to provide the service or attend to your request.
In the event that you provide us with data from third parties, you declare that you have their consent and you undertake to transfer the information that we provide you in this clause, exempting Utronia S.L. from any type of obligation. However, Utronia S.L. may carry out verifications to verify that the third party has been informed by adopting the diligence measures established in the data protection regulations.

5. TO WHOM WILL YOUR DATA BE COMMUNICATED?

No data will be transferred to third parties unless legally required or in the event that it is necessary to attend to your request.
Among the recipients to whom your data may be communicated are:

• Group companies.
• Administrations and public bodies when required by tax, labour, Social Security or any other applicable regulations. Companies in charge of data processing (providers of fraud detection and prevention, technological services, customer services, advertising and marketing services, and, in general, third-party providers that are necessary for the provision of the services offered by Utronia S.L. as providers of courier and transport services, etc.

6. DO I TRANSFER DATA INTERNATIONALLY?

www.home2book.com is hosted in Spain, a country that is located in the European Union, in the territory of the European Economic Area, or that complies with the guidelines established in articles 46 and 47 of the GDPR, therefore, there will be no international transfers of the data provided by users on the website.

Our website only accesses user data using the following ways:

• Through the contact forms available to the user on the website.
• Through cookies that the user has previously accepted.

International data transfers may also occur at the headquarters of the above transfers/communications for which Utronia S.L. will use the tools provided in articles 46 and 49 of the GDPR as a guarantee for those transfers made to countries that do not have an adequacy decision from the European Commission.
In any case, the third parties with whom certain personal data are shared will have previously accredited the adoption of appropriate technical and organisational measures for the correct protection of these and will only be carried out with third countries when there is a binding legal instrument in accordance with articles 46 and following of the GDPR. By accepting this privacy policy, it is accepted that an international transfer of data may take place in accordance with the guarantees indicated.
In the event that the requirements set out in the GDPR are not met, the data subject may consent to the international transfer or a contract may be performed in the interest of the data subject. Otherwise, an authorisation must be requested from the Supervisory Authority.
Likewise, we inform you that some services provided by and for Utronia S.L. may involve the transfer of personal data to a third country outside the EU, in "cloud" services offered by some of the main international providers (for example, Google, Microsoft). In these services, the aforementioned compliance will be confirmed.
Utronia S.L. does not sell its users' data to third parties under any circumstances.

7. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

The user may exercise the following rights before Utronia S.L.:

1. Access your personal data
2. To rectify them when they are inaccurate or incomplete
3. Request the deletion or cancellation of the data when, among other reasons, they are no longer necessary for the purposes for which they were collected
4. Oppose its processing
5. Request the limitation of the processing of your data when any of the conditions provided for in the regulations are met
6. Request the portability of their data in the cases provided for in the regulations
7. Prevent being subject to automated decisions
8. To revoke the consents granted

In order to exercise their rights, the user must send a letter indicating the right they wish to exercise and attach a document accrediting their identity and postal or electronic address for notification purposes. This request can be made either by post to: Utronia S.L. Calle Heliodoro Rodríguez López, 34. Puerta 11A. 38005 - Santa Cruz de Tenerife, or at the following email address: info@home2book.com.
Utronia S.L. must respond to the request for the exercise of rights within one month of receiving the request. This period may be extended by a further two months if necessary, taking into account the complexity and number of applications. We will inform you of any extension within one month of receipt of the request stating the reasons for the delay.
Likewise, the interested parties have the right to file a complaint with the competent Supervisory Authority (Spanish Data Protection Agency) when they consider that Utronia S.L. has violated the rights that the data protection regulations recognize in www.aepd.es

8. IS MY DATA SAFE?

Utronia S.L. has a contract in force with the hosting company AIRE NETWORKS DEL MEDITERRANEO S.L. for the hosting of its website. It is a European company and has the latest systems in security measures.
In any case, Utronia S.L. guarantees the adoption of the appropriate measures to ensure the confidential treatment of your data given the confidential nature of the same and undertakes to keep said data secret, treating them with the utmost confidentiality, and declares that it has implemented in its information system, the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE PARLIAMENT EUROPEAN AND COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
All data provided through our platform is collected using a secure protocol. Our website has an SSL certificate that allows an encrypted connection to be established when a user visits our website and exchanges information with us.

9. DO YOU NEED AN ACCOUNT AND/OR PASSWORD?

The owner can register on our website, for this it is essential to create an account. It is the user's responsibility to maintain the confidentiality of account information, including the password, as well as any and all activities that occur on the account.
The user is obliged to inform Utronia S.L. immediately in the event of illegitimate use of their account or password, or if any security problem occurs, by sending an email to info@home2book.com.

10. LINKS TO OTHER WEBSITES

If you choose to leave our website through links to other websites that do not belong to our entity, Utronia S.L. will not be responsible for the privacy policies of these websites or for the cookies that they may store on the user's computer.

Date: 21 February 2024 Version: V.1.0